Returns and Complaints
Returns/complaints must be reported within 14 working days subsequent to receipt of the goods. In order to do so, please use our return slip. You can download it in PDF here. You are also welcome to request one by email or telephone. Please note that returns/complaints can only be processed by us upon receipt of a return slip which has been filled out completely.
Having complied with the prescribed storage conditions, please ship any returns well and securely packaged, in stable shipping boxes and with adequate postage, to our address:
Gall Pharma GmbH
Complaints and Returns Department
The amount of the refund will be calculated on the basis of the purchase price which has actually been remitted. Any potential price changes which may have occurred subsequent to purchase of the returned goods cannot be applied.
Only undamaged goods in their original condition, and which have been purchased directly from Gall Pharma GmbH, are refundable.
Goods that have been purchased through a pharmaceutical wholesaler, pharmacy etc. should be sent back to the respective dealer in question.
Returns which reach us carriage-forward, with insufficient postage or in damaged condition will not be accepted.